{
  "incident": {
    "ticketnumber": "CAS-01207-V8N2L6",
    "title": "Tablet does not charge in vehicle dock",
    "customerid": "Contoso Ltd",
    "prioritycode": "High",
    "caseorigincode": "Email",
    "casetypecode": "Problem",
    "subjectid": "Hardware",
    "productid": "Vehicle dock",
    "ownerid": "Marcus Lee",
    "statuscode": "In Progress",
    "description": "Three of the twelve docks installed last week do not charge the tablet. The dock LED stays amber. Customer has swapped tablets between docks and the fault follows the dock.",
    "_raw": {
      "createdon": "2026-09-14T09:12:00Z",
      "resolveby": "2026-09-16T17:00:00Z"
    },
    "primarycontact": [
      {
        "fullname": "Dana Whitfield",
        "emailaddress1": "dana.whitfield@contoso.example",
        "telephone1": "+1 425 555 0134"
      }
    ],
    "activities": [
      {
        "subject": "Called customer — confirmed LED behaviour",
        "activitytypecode": "Phone Call",
        "statecode": "Completed",
        "_raw": {
          "createdon": "2026-09-15T14:05:00Z"
        }
      },
      {
        "subject": "Replacement docks requested from stock",
        "activitytypecode": "Task",
        "statecode": "Open",
        "_raw": {
          "createdon": "2026-09-15T14:20:00Z"
        }
      },
      {
        "subject": "RE: Docks not charging",
        "activitytypecode": "Email",
        "statecode": "Completed",
        "_raw": {
          "createdon": "2026-09-14T09:12:00Z"
        }
      }
    ]
  }
}